Patient-Reported Assessment of Pharmaceutical Services and Level of Satisfaction in Amassoma General Hospital in Bayelsa State, South-South of Nigeria
Keywords:
Pharmaceutical services, Satisfaction, Hospital and PharmacistAbstract
Background: Pharmacy practice has changed from the traditional dispensing to more sophisticated health care delivery. This study evaluated patient satisfaction with pharmaceutical services and their level of awareness of pharmaceutical services they are expected to be given at the pharmacy.
Method: This study was carried out in Amassoma, Southern Ijaw local Government Area of Bayelsa State, South- South region of Nigeria. Questionnaires were administered to the patients at the pharmacy department, after carefully explaining the objectives of the study and equally seeking their consent. Questionnaires were given to patients on the basis of availability and willingness to fill the questionnaires.
Result: About 67% of the respondents were females; 84.4% of respondents were within the age group of 18-30; 95.5% of respondents were students; 56.9% of the respondents were Ijaws; 85.3% of respondents reported that information on adverse effects of drugs/side effects noticed were not given; 91.7% of respondents reported that information on food not to be taken with drugs were not given; 89.0% of respondents reported that information on drug-drug interactions were not given; 86.2% of respondents reported that information on what to do when adverse effects of drugs/side effects of drugs are noticed were not given. About 20% of respondents reported that they were not sure of the quality of information provided on adverse effects of drugs/side effects noticed. Same for information provided on food not to be taken with drugs, drug-drug interactions and what to do when adverse effects of drugs/side effects of drugs were noticed. Over 80% of respondents rated the time spent in the pharmacy as satisfactory while 70.6% of respondent rated the pharmacists’ concern to solve medication problems was satisfactory and 69.7% of respondent rated the neatness of the pharmacist was satisfactory.
Conclusion: Patients reported satisfaction of pharmaceutical services and their awareness of pharmaceutical services were poor. Robust training of pharmacy staff is required. Government intervention by posting more pharmacists to the Hospital and implementation/ enforcement of provision of pharmaceutical services are required.
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