Customer Relation and Service in retail Pharmacy Practice

Abstract

Mr. Chairman, Ladies and Gentlemen, l feel exceedingly honoured by the invitation to deliver this address at this seminar. I should like to begin by disabusing the mind of anyone who might think that I have any greater competence than the ncxt man to
speak on this subject. For customer relations and service are a matter of common sense and most of you. if not all. here are better gifted with this uncommon substance than the poor trader addressing you.

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